AI Agent for Customer Service, Puerto Rico
A customer service agent that answers 24/7 and knows when to get a human.
For Act 60 companies in Puerto Rico. It answers inquiries around the clock from your own knowledge, resolves the routine, and hands off to your team the moment something is sensitive. Bilingual, governed, and fully logged.
What the agent does
Answers 24/7 from your knowledge
Responds to inbound questions on your site, email, and chat using your own documented answers, not a generic model guessing.
Deflects the routine
Handles the repeat questions (hours, status, policy, how-to) so your team only sees what actually needs a person.
Hands off cleanly
The moment a request touches money, an account change, or anything sensitive, it routes to a human with the full context attached.
Logs everything
Every conversation and action is recorded, so you can audit what it said and why. Nothing happens in the dark.
Not a chatbot, and not prompts wired into a no-code tool
Most “AI agents” sold to small businesses are a prompt taped to a no-code automation. They break the first time reality changes, and no one can tell you what they did or why. That is the wrong thing to put in front of your customers.
We build production agents on your own data and systems, with access controls that limit what they can touch, approval steps for anything sensitive, and a full activity log you can audit. You define where the agent acts on its own and where a human signs off. We run our own companies this way every day.
Start with an audit, then a bounded pilot
We do not ask you to bet the department on day one. First, a Systems Audit maps what your customer service team handles and ends in a fixed quote, no guesswork. Then your first paid build is a bounded pilot: one agent, one workflow, one measurable result, in about 30 to 45 days. We scale what works from there.
Frequently asked questions
What is an AI customer service agent?
It is a custom software agent that answers your customers automatically, drawing on your own knowledge base and systems. Unlike a basic chatbot, it can take real actions in your tools, but only within limits you set, and it escalates to a human on anything sensitive.
Is this just a chatbot?
No. A chatbot follows a script. A customer service agent works from your actual documentation and connected systems, resolves the routine end to end, and hands off with context when a human is needed. It runs with access controls, approval steps, and a full activity log.
Does it work in Spanish and English?
Yes. It handles customer conversations natively in both Spanish and English, which matters for Puerto Rico businesses serving a bilingual market.
Will it do something wrong and upset a customer?
It only acts within the boundaries you define. Anything that affects an account, a payment, or a sensitive case is routed to a human for approval rather than handled autonomously. You decide where the line is.
How do we start?
With a Systems Audit. We map exactly what your customer service team handles and give you a fixed quote, no guesswork. Your first paid build is then a bounded pilot: one workflow, one measurable outcome, about 30 to 45 days, before any larger rollout.
What does it cost?
The Systems Audit maps what your team can hand off and ends in a fixed quote. Your first paid build is a bounded pilot (one agent, one workflow, one KPI). Department builds start around $15,000 depending on scope, and the Autopilot retainer that runs and maintains your agents starts at $4,500 per month.
One agent. One workflow. One measurable result.
Start with a Systems Audit. The fee is credited in full toward your first build.
30 minutes. We map what your customer service team can hand off first, then quote it.